This excellent paper by the Everest Group's Outsourcing Centre, describes best practices regarding the communications methods component of a governance agreement. The structure of informal and formal communication methods employed by 63 highly successful outsourcing relationships, each nominated for the Outsourcing Journal Editor's Choice Awards, were studied for this paper. From that research, both common patterns and innovative approaches were culled to determine the 12 best practices presented in this paper. (PDF file, 16 pages, 353 KB)

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Unformated preview of the document: '12 Best Practices in Managing Outsource Relationships' (Part 6):

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Summary
As outsourcing continues to evolve as the most effective strategic tool to
achieve enterprise-wide value and competitive advantage, the contractual
arrangements must be carefully structured to ensure deep relationships
that endure over many years. A key element of that structure is
establishing a strong governance module as part of the agreement.
The governance agreement in an outsourcing contract is more than a
statement of how the parties desire to manage their relationship on an
ongoing basis and a designation of which individuals are empowered to
solve problems. In the truest sense, it may be considered a survival kit for
an enduring relationship.
For More Information
For information on how Everest Group and Outsourcing Center can assist
your organization with its outsourcing initiatives, please contact Marc
Liebman, Vice President of Business Development, at
mliebman@everestgrp.com or at 972-980-0013.

Unformated preview of the document: '12 Best Practices in Managing Outsource Relationships':  Part 1, Part 2, Part 3, Part 4, Part 5, Part 6